About this policy
This Privacy Policy for Chirper ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
- Visit our website at https://chirper.app or any website of ours that links to this Privacy Policy.
- Use Chirper. Chirper provides social and roleplay features for Discord communities through its Discord bot, website, installable web app, and desktop overlay. Features include profiles, posts, replies, media sharing, feeds, follows, reactions, bookmarks, notifications, account collaboration, marketplace listings, server administration, and related support and moderation services.
- Engage with us in other related ways, including contacting us for support.
Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
Summary of key points
This summary provides key points from our Privacy Policy, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? Some of the information may be considered "special" or "sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not request sensitive personal information. Please do not include it in your submissions.
Do we collect any information from third parties? We receive Discord identity and authorized server information when you sign in or interact with Chirper through Discord. Learn more about how we handle your social logins.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting our support Discord, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the Privacy Policy in full.
1. What information do we collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Usernames.
- Profile names, biographies, avatars, posts, replies, uploaded media and screenshots, marketplace listings, likes, reposts, follows, bookmarks, collaboration invitations, notification settings, support messages and attachments, reports, and appeals.
Profile names and handles are chosen display or roleplay names, not a request for your real legal name. We do not collect email addresses as account information or through Discord sign-in.
Sensitive Information. We do not request sensitive information. Please avoid including sensitive information about yourself or others in your content or support messages. Information you choose to submit is handled as part of that submission.
Social Media Login Data. We provide you with the option to register with us using your existing Discord account. If you choose to register in this way, we will collect certain profile information about you from Discord, as described in the section called "How do we handle your social logins?" below.
Information needed to identify your Discord account and process requests must be accurate. Display names, biographies, and other roleplay content may be fictional.
2. How do we process your information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We process the personal information for the following purposes listed below. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What legal bases do we rely on to process your personal information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information to diagnose problems and/or prevent fraudulent activities.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way.
- For investigations and fraud detection and prevention.
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records.
- If the information is publicly available and is specified by the regulations.
7. Is your information transferred internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see "When and with whom do we share your personal information?" above), including facilities in the United States and other countries. Our DigitalOcean hosting and self-hosted database are in New York, United States.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take the measures required to protect your personal information in accordance with this Privacy Policy and applicable law.
European Commission's Standard Contractual Clauses
We have implemented measures to protect your personal information, including by accepting DigitalOcean's and Cloudflare's data-processing terms, which include Standard Contractual Clauses for applicable transfers of personal information between us and our providers. These clauses require recipients to protect personal information that they process originating from the EEA or UK in accordance with applicable European data protection laws and regulations. Further details about relevant contractual safeguards can be provided upon request.
8. How long do we keep your information?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. Account and content records generally remain until you delete them or request deletion. Support requests, reports, and appeals may be retained while needed to resolve the request, protect users, handle disputes, or meet applicable legal obligations. There is no single automatic deletion period for all records.
When we have no ongoing legitimate need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Deleting one profile or post does not automatically delete all information associated with your Discord account. Removing the bot, signing out, revoking authorization, or uninstalling a client does not perform a broader deletion. Deletion does not recall independently retained Discord messages, screenshots, third-party caches, or copies held by other users.
9. How do we keep your information safe?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the Services within a secure environment.
10. What are your privacy rights?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) to safeguards concerning automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you contact us about this policy?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018.
How to contact us
Email: [email protected]
What happens after you complain
- We will acknowledge your complaint within 30 days of receiving it.
- We will investigate without unjustifiable or excessive delay.
- We will keep you informed of progress and explain the outcome.
If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office, the UK supervisory authority. Visit ico.org.uk/make-a-complaint for its complaint process and current contact details.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. In Canada, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial authority.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this policy?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Account information
If you would at any time like to review or change the information in your account or terminate your account, you can contact us through our support Discord or email [email protected].
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements, as described in "How long do we keep your information?"
Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us at [email protected].
11. Controls for Do-Not-Track features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. We do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
We do not sell personal information or share it for advertising. Browser privacy signals do not delete your account information. To request deletion, use the request process below.
12. Do United States residents have specific privacy rights?
In Short: If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of personal information we collect
The table below shows the categories of personal information we have collected in the past twelve (12) months through our Services. For a comprehensive inventory of all personal information we process, please refer to the section "What information do we collect?" and the Chirper-specific sections below. Categories marked "No" are not requested as part of the Services; user-submitted content may contain information you choose to include.
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Discord user IDs, usernames, display names, and account identifiers | Yes |
| B. California Customer Records information | Real names, contact information, education, employment history, and financial information | No |
| C. Protected classification characteristics | Race, ethnicity, national origin, marital status, and other demographic data | No |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | No |
| E. Biometric information | Fingerprints and voiceprints | No |
| F. Internet or similar network activity | Browsing history, search history, and advertising interest data | No |
| G. Geolocation data | Device location | No |
| H. Audio, electronic, sensory, or similar information | Uploaded images, media, and screenshots | Yes |
| I. Professional or employment-related information | Job titles, work history, and professional qualifications | No |
| J. Education information | Student records and directory information | No |
| K. Inferences drawn from personal information | Inferred profiles about an individual's preferences or characteristics | No |
| L. Sensitive personal information | Government identifiers, financial account details, and health information | No |
We may also collect other personal information outside of these categories through instances where you interact with us online in the context of:
- Receiving help through our customer support channels.
- Facilitation in the delivery of our Services and to respond to your inquiries.
We will use and retain the collected personal information as needed to provide the Services. Categories A and H generally remain as long as you have an account with us or until you delete the relevant information or request deletion, subject to the exceptions in "How long do we keep your information?"
Sources of personal information
Learn more about the sources of personal information we collect in "What information do we collect?" and "Discord authorization and content visibility."
How we use and share personal information
Learn more about how we use your personal information in the section "How do we process your information?"
We may disclose your personal information to our service providers pursuant to the applicable agreements between us and each service provider. Learn more about how we disclose personal information in the section "When and with whom do we share your personal information?"
We have not sold personal information or shared it for targeted advertising in the preceding twelve (12) months. We do not sell or share personal information for targeted advertising belonging to website visitors, users, and other consumers.
Your rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data.
- Right to access your personal data.
- Right to correct inaccuracies in your personal data.
- Right to request the deletion of your personal data.
- Right to obtain a copy of the personal data you previously shared with us.
- Right to non-discrimination for exercising your rights.
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ("profiling").
Depending upon the state where you live, you may also have the following rights:
- Right to access the categories of personal data being processed (as permitted by applicable law, including the privacy law in Minnesota).
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California, Delaware, and Maryland).
- Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in Minnesota and Oregon).
- Right to obtain a list of third parties to which we have sold personal data (as permitted by applicable law, including the privacy law in Connecticut).
- Right to review, understand, question, and depending on where you live, correct how personal data has been profiled (as permitted by applicable law, including the privacy law in Connecticut and Minnesota).
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California).
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida).
How to exercise your rights
To exercise these rights, you can contact us by opening a private support ticket in our support Discord, by emailing us at [email protected], or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.
Request verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide written permission from you to submit such request on your behalf, as required by applicable law.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
California "Shine The Light" law
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section "How can you contact us about this policy?"
13. Do other regions have specific privacy rights?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
Where Australia's Privacy Act 1988 or New Zealand's Privacy Act 2020 applies, we collect and process your personal information under its applicable obligations and conditions.
If you do not wish to provide the personal information necessary to fulfill its applicable purpose, it may affect our ability to provide our services, in particular:
- Offer you the products or services that you want.
- Respond to or help with your requests.
- Manage your account with us.
- Confirm your identity and protect your account.
Under applicable law, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you review, update, or delete the data we collect from you?"
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.
Republic of South Africa
Under applicable law, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section "How can you review, update, or delete the data we collect from you?"
If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the Information Regulator (South Africa).
14. Scope and operator
Chirper is an independent, unincorporated project operated from Canada. "Chirper," "we," "us," and "our" refer to the people operating the project. This policy covers the Chirper Discord bot, https://chirper.app, the browser application, its installable progressive web app, the desktop overlay, and related user support services. Chirper is independent of Discord and Roblox.
16. Cookies and local desktop features
Sign-in cookies maintain browser sessions and protect Discord authorization. Browser or app storage remembers preferences, selected servers, drafts, and related local features. The installable web app caches application code files.
The desktop overlay stores its session credential using operating-system encryption where available, together with a local Discord profile and settings. Its screen-capture feature shows available windows or screens and lets you capture the source you choose. Photos, custom wallpapers, notes, and other local feature data remain on your device unless you choose to upload or share them through a feature.
Optional application detection locally checks running application names to respond to applications you select. You can manage cookies and local data through your browser, device, and app settings. Removing an app does not automatically delete information held by Chirper.
17. Service providers and data retention
Chirper uses Discord for authorization, community features, and message delivery; Cloudflare for network protection and image storage and delivery; and DigitalOcean for hosting, including our self-hosted database in New York, United States. These services process information needed for the features they provide and have their own privacy policies. Information may be processed outside Canada.
Account and content records generally remain until you delete them or request deletion. There is no single automatic deletion period for all records. Support requests, reports, and appeals may be retained while needed to resolve the request, protect users, handle disputes, or meet applicable legal obligations. Deletion does not recall independently retained Discord messages, screenshots, third-party caches, or copies held by other users.
18. Privacy requests and service limits
You may request access, correction, or deletion through our support Discord or contact [email protected] about privacy matters. We may verify that a request concerns your account before disclosing or changing information. Explain whether you want one profile or post removed or a broader deletion of data associated with your Discord account.
Chirper does not sell personal information, share it for advertising, run advertisements, send marketing emails, or use AI to process user content. Chirper currently offers its services without payment. Users must be at least 13 and meet any higher minimum required by Discord for their country or region or by applicable law. If you believe a child below the permitted age has provided personal information, contact us so we can investigate and take appropriate action, including deletion where required.
19. Do we make updates to this policy?
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification through the website, app, or Discord. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. We provide notice and obtain new consent before a new use of information where required by applicable law.
20. How can you contact us about this policy?
If you have questions or comments about this policy, you may email us at [email protected] or contact us through our support Discord.
21. How can you review, update, or delete the data we collect from you?
You have the right under applicable law to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit our support Discord and open a private support ticket, or email [email protected].
6. How do we handle your social logins?
In Short: If you choose to register or log in to our Services using a Discord account, we may have access to certain information about you.
Our Services offer you the ability to register and log in using your Discord account. Where you choose to do this, we will receive certain profile information about you from Discord. This includes your Discord user ID, username, display name, avatar, and authorized server information. It does not include your email address or Discord password.
We will use the information we receive only for the purposes that are described in this Privacy Policy or that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are not responsible for, other uses of your personal information by Discord. We recommend that you review Discord's Privacy Policy to understand how they collect, use, and share your personal information, and how you can set your privacy preferences on their sites and apps.